Global Shipping Policy

Order Processing and Tracking

Once your order has been placed, we will prepare and dispatch it as quickly as possible.

After your order has been shipped, the parcel will receive a track-and-trace code. This tracking information will be sent to the email address provided during checkout, allowing you to follow your order from the moment it leaves our facility until it reaches your delivery address, mailbox, local postal office, or designated collection point.

Estimated delivery times begin from the date the order is dispatched, not from the date the order is placed.

Shipping Carrier and Delivery Method

All local and international orders are shipped from Spain through Correos, the official Spanish postal service.

For international orders, Correos normally transfers the parcel to an approved postal carrier in the destination country. That local postal carrier will be responsible for the final stage of delivery.

Depending on the destination, selected Correos service, package dimensions, and local postal system, your order may be delivered:

• Directly to your mailbox

• By personal handover at your address

• To a local postal office

• To a designated parcel collection point

Some deliveries may require a signature or personal identification.

Estimated Delivery Times by Destination

The following timeframes are estimates in business days after dispatch. Saturdays, Sundays, public holidays, customs processing time, and unexpected postal delays are not included.

Spain

• Mainland Spain: 2–3 business days

• Balearic Islands: 2–4 business days

• Canary Islands: 5–8 business days

• Ceuta and Melilla: 6–9 business days

Shipments to the Canary Islands, Ceuta, and Melilla may require additional customs or local processing.

Portugal and Andorra

• Mainland Portugal: 2–4 business days

• Madeira and the Azores: 5–9 business days

• Andorra: 2–4 business days

Western and Central Europe

Estimated delivery: 3–6 business days

This estimate generally applies to:

• Austria

• Belgium

• Denmark

• France

• Germany

• Greece

• Ireland

• Italy

• Luxembourg

• Monaco

• Netherlands

• San Marino

• Sweden

• Vatican City

United Kingdom, Switzerland and Norway

Estimated delivery: 4–8 business days

This estimate applies to:

• United Kingdom

• Switzerland

• Norway

• Gibraltar

• Guernsey

• Jersey

These destinations may require customs processing, which can extend the delivery time.

Northern, Eastern and Southeastern Europe

Estimated delivery: 4–8 business days

This estimate generally applies to:

• Bulgaria

• Croatia

• Cyprus

• Czech Republic

• Estonia

• Finland

• Hungary

• Iceland

• Latvia

• Liechtenstein

• Lithuania

• Malta

• Poland

• Romania

• Serbia

• Slovakia

• Slovenia

• Turkey

Other European Destinations

Estimated delivery: 6–12 business days

This estimate generally applies to:

• Albania

• Belarus

• Bosnia and Herzegovina

• Faroe Islands

• Greenland

• Kosovo

• Moldova

• Montenegro

• North Macedonia

• Ukraine

Delivery to Russia generally starts from approximately 9 business days, but longer delays, restrictions, or service interruptions may apply.

North America

• Canada: 5–10 business days

• Mexico: 5–10 business days

• United States: 5–10 business days when Correos merchandise shipping is available

Correos may temporarily restrict certain merchandise shipments to the United States due to customs or regulatory requirements. If shipping to the United States is unavailable, the destination will not be offered at checkout.

South America

Estimated delivery: 7–15 business days

This estimate generally applies to:

• Argentina

• Bolivia

• Brazil

• Chile

• Colombia

• Ecuador

• Guyana

• Paraguay

• Peru

• Suriname

• Uruguay

• Venezuela

Central America and the Caribbean

Estimated delivery: 7–15 business days

This estimate generally applies to:

• Antigua and Barbuda

• Aruba

• Bahamas

• Barbados

• Belize

• Bermuda

• Costa Rica

• Cuba

• Curaçao

• Dominica

• Dominican Republic

• El Salvador

• Grenada

• Guatemala

• Haiti

• Honduras

• Jamaica

• Nicaragua

• Panama

• Saint Kitts and Nevis

• Saint Lucia

• Saint Vincent and the Grenadines

• Trinidad and Tobago

East and Southeast Asia

Estimated delivery: 8–15 business days

This estimate generally applies to:

• China

• Hong Kong

• Indonesia

• Japan

• Malaysia

• Philippines

• Singapore

• South Korea

• Taiwan

• Thailand

• Vietnam

South Asia

Estimated delivery: 8–15 business days

This estimate generally applies to:

• Bangladesh

• Bhutan

• India

• Maldives

• Nepal

• Pakistan

• Sri Lanka

Middle East

Estimated delivery: 8–15 business days

This estimate generally applies to:

• Bahrain

• Israel

• Jordan

• Kuwait

• Lebanon

• Oman

• Qatar

• Saudi Arabia

• United Arab Emirates

Shipments to destinations affected by postal restrictions, conflict, or customs limitations may require additional time or may be temporarily unavailable.

Central Asia and the Caucasus

Estimated delivery: 10–18 business days

This estimate generally applies to:

• Armenia

• Azerbaijan

• Georgia

• Kazakhstan

• Kyrgyzstan

• Mongolia

• Tajikistan

• Turkmenistan

• Uzbekistan

Australia and New Zealand

• Australia: 8–15 business days

• New Zealand: 8–15 business days

Deliveries to remote areas may require additional time after the parcel has been transferred to the local postal carrier.

Africa

Estimated delivery: 10–20 business days

This estimate generally applies to:

• Algeria

• Angola

• Botswana

• Cameroon

• Egypt

• Ethiopia

• Ghana

• Kenya

• Madagascar

• Mauritius

• Morocco

• Mozambique

• Namibia

• Nigeria

• Senegal

• South Africa

• Tanzania

• Tunisia

• Uganda

• Zambia

• Zimbabwe

Delivery times can vary considerably depending on customs processing, local postal coverage, and the recipient’s distance from a major city.

Other Available Destinations

For countries or territories not specifically listed above, estimated delivery is normally between 10 and 20 business days.

Shipping availability and the applicable shipping cost will be confirmed at checkout. Certain destinations may be temporarily unavailable because of carrier restrictions, sanctions, customs regulations, or local delivery limitations.

Important Information About Delivery Estimates

All delivery periods are estimates and are not guaranteed.

Delivery may take longer because of:

• Customs inspections or import processing

• Local or national holidays

• Severe weather

• Postal service interruptions

• Incorrect or incomplete address information

• Remote delivery locations

• Local security or regulatory restrictions

• Failure to collect the parcel

• High-volume periods such as Christmas, Black Friday, or public holidays

The time a parcel spends in customs is not included in the estimated delivery period.

Shipping Costs and Local Currency

Shipping costs are calculated according to the destination country, parcel size, parcel weight, and available Correos service. The shipping fee will be displayed clearly at checkout before payment is completed.

When our store displays prices in your local currency, the product price, shipping cost, and final order total will also be displayed in that currency at checkout.

Your bank, card issuer, PayPal, or other payment service may apply its own exchange rate, international transaction fee, or currency conversion fee. These charges are controlled by the payment provider and are not charged by our store.

International Customs, Taxes and Import Duties

International orders may be inspected by customs and may be subject to:

• Import duties

• Customs charges

• Value-added tax

• Local sales tax

• Postal handling fees

• Clearance or administrative fees

These charges are not included in the product price or shipping fee unless clearly stated during checkout.

The recipient is responsible for paying any applicable customs duties, import taxes, or local handling charges. We cannot predict or control the amount charged by the destination country.

We are not responsible for customs delays, rejected imports, or additional costs resulting from local import regulations.

If a recipient refuses to pay the applicable customs charges and the parcel is returned to us, return shipping costs and other carrier expenses may be deducted from any eligible refund.

Tracking Your Order

Tracking updates may take between 24 and 72 hours to appear after the parcel has been dispatched.

For the most accurate information, customers may track their parcel through:

• The Correos tracking service

• 17TRACK

• The official website of the postal carrier in the destination country

Tracking may temporarily stop updating while the parcel is travelling between countries or waiting to be scanned by the destination postal carrier. This does not necessarily mean that the parcel has been lost.

Delivery Address and Failed Deliveries

Customers are responsible for providing a complete and accurate shipping address, including:

• Full recipient name

• Street name and house number

• Apartment, unit, floor, or building number

• Postal or ZIP code

• City and region

• Destination country

• Valid telephone number and email address

If a parcel is returned because of an incorrect or incomplete address, refused delivery, unpaid customs charges, or failure to collect it from the local postal office, additional shipping costs may apply before the order can be sent again.

Original shipping fees are normally non-refundable when a parcel is returned for one of these reasons.

Delayed, Missing or Damaged Parcels

If your tracking information indicates a delivery problem or has not been updated for an unusually long period, please contact us with your order number and tracking code.

We will review the shipment information and, when appropriate, open an investigation with Correos. International postal investigations may require cooperation from the destination country’s postal carrier and can take additional time.

Please contact us immediately if the parcel arrives visibly damaged. Keep the packaging, shipping label, and contents until the issue has been reviewed, as photographs or other evidence may be required.